Replacement Policy

Last Updated: August 8, 2026

We want you to be happy with your purchase. If you receive a product that is defective, damaged, incorrect, or the wrong size, you may request a replacement in accordance with the policy below.

1. Replacement Eligibility

You may request a replacement within 7 days of receiving your order if:

  • The product is damaged when received.

  • The product is defective or has a manufacturing issue.

  • You received the wrong product.

  • You received the wrong size.

  • The product received does not match the product ordered.

2. Sale & Discounted Products

Sale or discounted products are not eligible for replacement, except when the product is defective or damaged.

3. Conditions for Replacement

To be eligible for a replacement:

  • The replacement request must be submitted within 7 days of delivery.

  • The product must be unused and in its original condition, except where the issue itself makes this impossible.

  • Original packaging, tags, labels, and other included items should be retained where applicable.

  • You may be required to provide clear photographs or videos showing the issue.

  • Our team may review the request before approving the replacement.

4. Wrong Product or Wrong Size

If you receive a product or size different from what you ordered, please contact us within 7 days of delivery.

After verification, we will assist you with the replacement process.

5. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving the order.

Please provide photographs or videos of the product and packaging so that we can assess the issue.

6. Non-Eligible Replacements

Replacement requests may not be accepted for:

  • Products damaged due to improper use, washing, handling, or storage.

  • Products showing signs of wear or use not related to a manufacturing defect.

  • Requests submitted after the 7-day replacement period.

  • Products that were altered or modified after delivery.

  • Products that are not defective but are simply no longer wanted, unless otherwise stated by our store.

7. Replacement Process

To request a replacement, please contact us with:

  • Your order number

  • Product name

  • Reason for replacement

  • Clear photographs/videos of the product and issue

Once your request is reviewed and approved, we will provide you with the next steps for the replacement.

8. Replacement Shipping

Where the replacement is approved because you received a damaged, defective, wrong, or incorrect-size product, shipping arrangements will be handled according to the applicable circumstances and our internal replacement process.

9. Contact Us

For replacement requests or questions regarding this policy, please contact us through the contact details provided on our website.

Please note: Approval of a replacement is subject to verification of the reported issue and compliance with the conditions mentioned above.