FAQ
Frequently Asked Questions (FAQ)
1. Where do you deliver?
We currently deliver orders within India only. Delivery availability may vary depending on the location and courier service coverage.
2. How long will my order take to arrive?
Delivery time varies depending on your location and the courier service. Estimated delivery information may be provided during the ordering process.
3. Do you offer free shipping?
Yes. We offer free shipping on eligible orders. Shipping charges may apply to other orders depending on the order value and delivery location.
4. How can I track my order?
Once your order has been dispatched, tracking details may be shared with you through the contact information provided at checkout, where tracking is available.
5. Can I replace my order?
Yes. Replacement requests are accepted within 7 days of delivery for eligible issues such as:
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Damaged products
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Defective products
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Wrong product received
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Wrong size received
6. Can I replace a sale or discounted product?
Sale and discounted products are generally not eligible for replacement, except when the product is defective or damaged.
7. What should I do if I receive a damaged product?
Please contact us within 7 days of receiving your order. You may be asked to provide clear photographs or videos of the product and packaging so that we can verify the issue.
8. What if I receive the wrong product or size?
Please contact us within 7 days of delivery with your order number and details of the issue. After verification, we will assist you with the replacement process.
9. Can I request a replacement after 7 days?
Replacement requests must generally be submitted within 7 days of delivery. Requests submitted after this period may not be accepted.
10. What information do I need to provide for a replacement?
Please provide:
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Order number
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Product name
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Reason for replacement
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Clear photographs or videos of the product and issue